1. Introduction
Welcome to Stellar Scoopers! By accessing or using our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
2. Services Provided
Stellar Scoopers provides pet waste removal services for residential and commercial properties. Our services include scheduled cleanups, one-time cleanups, and commercial pet waste management.
3. Scheduling & Cancellations
- Customers may schedule services on a recurring or one-time basis.
- Cancellations or reschedules must be made at least 24 hours in advance to avoid a service charge.
- In case of inclement weather or unforeseen circumstances, we reserve the right to reschedule services.
4. Customer Responsibilities
To ensure efficient service, customers must:
- Provide safe and accessible entry to the service area.
- Secure aggressive pets before service visits.
- Notify us of any changes to access or special conditions.
5. Payments & Billing
- Payment is due at the time of service unless otherwise agreed upon.
- Recurring services are billed automatically based on the selected plan.
- Late or missed payments may result in service suspension.
6. Refunds & Satisfaction Guarantee
- If you are not satisfied with our service, please contact us within 24 hours so we can address the issue.
- Refunds are issued at our discretion based on service performance and circumstances.
7. Liability & Service Limitations
- Stellar Scoopers is not responsible for damage to grass, plants, or outdoor surfaces caused by pet waste.
- We do our best to remove all waste but cannot guarantee 100% removal in cases of excessive debris, tall grass, or restricted access.
- Customers are responsible for ensuring their yards are maintained for effective waste removal.
8. Privacy & Data Protection
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
9. Changes to Terms
Stellar Scoopers reserves the right to update these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about these Terms of Service, please reach out to us:
Email: info@stellarscoopers.com
📞 Phone: 253-313-4372
By using Stellar Scoopers, you acknowledge that you have read and agree to these Terms of Service. Let’s keep your space clean and fresh!
SMS/Text Messaging Terms
By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Stellar Scoopers LLC. This section governs that messaging program.
Program & message types. Messages relate to your quote requests, appointment and service confirmations and updates, occasional promotional offers, and requests for reviews.
Message frequency. Message frequency varies based on your interactions with us.
Message & data rates. Message and data rates may apply, according to your mobile carrier plan.
Opt-out. You can cancel the SMS service at any time by replying STOP to any message. After you reply STOP, we will send a confirmation and then stop sending messages. To rejoin, sign up again as you did the first time.
Help. For help, reply HELP to any message, or contact us at info@stellarscoopers.com or (253) 400-2988.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number provided to enroll in text messaging.
Privacy. Your consent and mobile information are handled in accordance with our Privacy Policy, and are never shared with third parties or affiliates for marketing purposes.
