1. Introduction
Welcome to Stellar Scoopers! By accessing or using our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.
2. Services Provided
Stellar Scoopers provides pet waste removal services for residential and commercial properties. Our services include scheduled cleanups, one-time cleanups, and commercial pet waste management.
3. Scheduling & Cancellations
- Customers may schedule services on a recurring or one-time basis.
- Cancellations or reschedules must be made at least 24 hours in advance to avoid a service charge.
- In case of inclement weather or unforeseen circumstances, we reserve the right to reschedule services.
4. Customer Responsibilities
To ensure efficient service, customers must:
- Provide safe and accessible entry to the service area.
- Secure aggressive pets before service visits.
- Notify us of any changes to access or special conditions.
5. Payments & Billing
- Payment is due at the time of service unless otherwise agreed upon.
- Recurring services are billed automatically based on the selected plan.
- Late or missed payments may result in service suspension.
6. Refunds & Satisfaction Guarantee
- If you are not satisfied with our service, please contact us within 24 hours so we can address the issue.
- Refunds are issued at our discretion based on service performance and circumstances.
7. Liability & Service Limitations
- Stellar Scoopers is not responsible for damage to grass, plants, or outdoor surfaces caused by pet waste.
- We do our best to remove all waste but cannot guarantee 100% removal in cases of excessive debris, tall grass, or restricted access.
- Customers are responsible for ensuring their yards are maintained for effective waste removal.
8. Privacy & Data Protection
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
9. Changes to Terms
Stellar Scoopers reserves the right to update these Terms of Service at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions about these Terms of Service, please reach out to us:
Email: [email protected]
📞 Phone: 253-313-4372
By using Stellar Scoopers, you acknowledge that you have read and agree to these Terms of Service. Let’s keep your space clean and fresh!
